Returns & Exchanges
At THE SCRUB MEDZ, we want you to feel confident in your professional gear. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Check Eligibility
Ensure your medical apparel is unworn, unwashed, and still has the original tags attached to qualify for a return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package and Ship
Securely pack your items and use the prepaid shipping label provided in the portal to drop off your package at any authorized carrier location.
Receive Refund or Exchange
Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing